I feel really connected to my medical assistant at clinic. The most incredible thing about her is she just “gets it.” She gets the pace of parenthood, the pace necessary to keep patient care moving in clinic, and the pace of my patient–even the very little ones and the big ones. She’s compassionate. She’s invested in being kind. She really treats children like children. When, for example, she doesn’t trust her gut on how a child is completing their screening vision exam, she’ll wait until end of the visit and repeat it. She’ll switch out letters for pictures, she’ll grab stickers to incentivize. This week, she was solving problems before I even noticed they were slowing us down.
She remembers patients like I do. The details, some health related, and some not. Glittery shoes, a nickname, a chronic ear infection, a mother’s need for extra time, a worry that a parent repeats. She says things like, “Did you hear about Angela’s CT at Children’s”” randomly on a Thursday two weeks after we last saw Angela.
She worries like a mom. She performs like a professional. She calls children by their name.
Not everyone in health care delivery is invested in what matters most. Unfortunately, it can be very easy to lose sight of patients in health care, however bizarre and inane that sounds. And so it’s an utter privilege to work with my MA. But more, it’s just so nice to have such an incredible partner. It’s, of course, teams of people that care for patients, not just doctors and the nurses you see. But teams of receptionists, labs techs, schedulers, assistants, insurers, leadership, specialists, nurses, generalists, and so many more.
Teams are good. But sincere, tactile partnerships change everything. Sometimes I feel very alone in my work–right now thanks to my MA, I don’t. To you, Katie, I say thank you so much for making 2011 far better and for all of the hope you bring to 2012…